Riders are upset they can’t have it their way

These riders are upset that their driver refused a ride. According to Derek, he ordered a 4 person ride and “it was switched.”

@lyft this is how you like your drivers to react?I ordered a 4 person ride. Mid delivery it was switched to this 3 person camry and he shows up and calls me cheap for not wanting to pay for 2 cars and gets out of the car to call my riders a cunt and bitches.This needs to be fixed pic.twitter.com/RKuLe9bodb

— Derek Luna (@PapaBearLuna) June 10, 2020

First of all, rides are not switched from 4 riders to 3 riders. As a matter of fact, all ride types now allow one less rider because of COVID-19.

Second of all, these riders are clearly not wearing their masks. A clear violation of Lyft policy which states: Every rider and driver must wear a mask while on a ride.

These riders are clearly looking like they are having a great time berating this Lyft driver for simply doing his job and keeping with Lyft Policy.

However, was the driver wrong for cursing at the riders? Yes.

I totally get why he was cursing at them and flicked them off towards the end (I have wanted to do this to entitled riders as well), but you are supposed to be the bigger adult in these situations. Unless you were being blocked in, it would have been a lot better:

1) Lock the doors
2) Roll up the windows
3) LEAVE