In the video below, a driver in California was punched and spat at by a rider.
Pedro Cubias, the driver stated that the rider became visibly upset after he asked her to put on a mask, as required by Lyft policy, and many local jurisdictions. She refused.
The rider then became madder because the location he took her to wasn’t the one she requested, even though that is what the rider put into the app, according to Pedro.
Lyft of course sent out their regular, templated message, but the police are investigating.